RETURN AND EXCHANGE POLICY FOR AXTRO SPORTS

For more information, please visit https://axtro.freshdesk.com/support/solutions/articles/5000678866-what-is-the-warranty-for-my-purchase-

Faulty / Defective Items Return

Products sold by us will have a warranty period of 12 (TWELVE) months unless otherwise stated. This excludes promotional items or items sold AS-IS.

  1. We will require receipt showing that the item was purchased from us or any of our authorised reseller
  2. We are only liable for manufacturer defect. Warranty does not cover damage caused by end-user or wear and tear.
  3. We will make our utmost effort to provide a replacement product within a reasonable time.

Change Of Minds Return

If you change your mind about the products you purchase from us, you can exchange the products with another of the same or higher value, subjected to the following conditions

  1. Items must be returned within 7 days of purchase with the original receipt or other proof of purchase
  2. The returned items must be unworn, unwashed, or otherwise unused with original tags/labels/packaging/factory seal attached

If you have any queries or feedback regarding the above, kindly contact us at support@axtrosports.com

Thank You.
The Management
JMD Pacific Pte Ltd
26/10/2015

SERVICE CENTRE LOCATION

Our service centre is located at the following location:

3 Coleman Street
#02-01 Peninsula Shopping Centre
Singapore 179804

Opening Hours: Weekdays 10 am to 7 pm (Closed on Weekends & PH)

If you are unable to visit our service centre, you can also arrange the defective product to be mailed or couriered to us. We can also arrange the replacement unit to be delivered back to you subjected to delivery charge and administrative fees. Please contact support@axtrosports.com for more information regarding this service.  

SPECIAL INSTRUCTIONS FOR FITBIT

Exchange Centre Location:

Mojito Redemption
Plaza Singapura
68 Orchard Road
#04-60/61
Singapore 238839

Operating Hours: 12pm to 8pm daily (Closed on Public Holidays)

Tel: +65 6534 8095

  1. Warranty period is 12 months from date of purchase
  2. End user must bring along proof of purchase (invoice/receipt) and respective tracker for exchange
  3. Mojito will only provide exchange service; with quick verification of the product fault before doing the change, e.g Cannot charge – Mojito will try to charge it
  4. Mojito’s staff are not trained for technical assistance, end user should go to Fitbit.com to seek help
  5. Please do not direct end user to call Mojito for technical assistance, telephone provided is for checking of stocks status to prevent wasted trip and manage customer’s experience

SPECIAL INSTRUCTIONS FOR TOMTOM

Warranty Procedure:

1. The customer will call TomTom on 1800 622 7266.

2. TomTom will attempt to quickly troubleshoot the problem over the phone

3. If the fault cannot be resolved over the phone, TomTom will issue a return authorisation (RA) number

4. The customer will take the unit to the service centre address below in business hours with the RA#

5. Once the job has been received it will be attempted to be resolved by the service centre with a software update, if this fails the unit will be exchanged on the spot

* Business hours are 8:30am to 4:00pm, Monday to Friday

Service Centre Address:

Mojito Redemption
Plaza Singapura
68 Orchard Road
#04-60/61
Singapore 238839

Operating Hours: 12pm to 8pm daily (Closed on Public Holidays)

Tel: +65 6534 8095